Flore Intelligence LLC d/b/a Cenvory

Customer Service Agreement

Terms governing Cenvory's fixed-scope documentary service.

Operational approval recorded: 2026-07-31

Cenvory Customer Service Agreement

Status: Approved for operational use within the stated service scope Version: 1.0 Prepared: 2026-07-30T01:57:11+00:00

This Customer Service Agreement ("Agreement") is between Flore Intelligence LLC, doing business as Cenvory ("Cenvory"), with a mailing address at 14213 Beddingfield Way, Centreville, VA 20121, and the customer identified in an Order Confirmation ("Customer").

This Agreement governs Cenvory's fixed-scope Customer-Owned Mold Custody Evidence Cycle. It becomes effective for a customer only through that customer's affirmative electronic acceptance of the Agreement and applicable Order Confirmation.

1. Agreement structure and electronic acceptance

This Agreement, the applicable Order Confirmation, the Cenvory Service Standard, and any written amendment signed by both parties form the entire agreement for an order.

The parties agree to transact electronically. An electronic signature, electronic acceptance, or other electronic record intended to show agreement may be used. Virginia's Uniform Electronic Transactions Act recognizes electronic records, signatures, and contracts when the parties agree to use electronic means.

2. Order Confirmation

Each order must identify:

The initial pilot offer is $750 prepaid for up to 15 molds. The standard offer is $1,250 prepaid for up to 25 molds. A different price or scope is valid only when stated in a signed Order Confirmation.

3. Services

Cenvory will organize Customer-authorized source records into a documentary custody evidence pack. Depending on the order, the pack may contain:

  1. a normalized mold custody register;
  2. a source and photograph index;
  3. an exception register;
  4. a portfolio summary;
  5. an acceptance and correction memo; and
  6. a deletion confirmation.

Cenvory performs document organization, normalization, source linking, and exception identification. Cenvory does not perform a physical inspection and does not independently verify facts that cannot be established from the authorized records supplied by Customer.

4. Customer responsibilities and authority

Customer will:

Customer must not provide:

Cenvory does not classify information for export-control or CUI purposes. Customer remains responsible for classification and disclosure authority.

5. Input acceptance and schedule

Cenvory will begin substantive delivery only after:

  1. the Agreement and Order Confirmation are accepted;
  2. payment is received;
  3. the designated customer contacts are confirmed; and
  4. Cenvory accepts the supplied files as a complete, conforming input set.

Cenvory may reject, quarantine, or request replacement of files that are incomplete, unreadable, unsupported, unauthorized, infected, or outside the Service Standard.

The delivery clock begins only after Cenvory confirms Complete Inputs. Unless the Order Confirmation states a shorter target, delivery is due no later than 30 calendar days after that confirmation. Customer delay pauses the schedule.

6. Fees, payment, and taxes

Fees are prepaid and stated in U.S. dollars. Customer is responsible for applicable taxes other than taxes based on Cenvory's net income. Cenvory will not collect Virginia retail sales tax unless its qualified tax treatment or applicable law requires collection.

Customer may not deduct, set off, or withhold amounts except where required by law.

7. Cancellation, correction, and refund treatment

Before Customer supplies Complete Inputs, either party may cancel the order. Cenvory will refund the service fee, less any nonrefundable third-party payment processing fee that was disclosed before purchase.

After Cenvory accepts Complete Inputs and begins substantive work, the fee is nonrefundable except as stated below.

Customer has 10 business days after delivery to report an objective material nonconformity: a material transcription error, omitted conforming source record, broken source reference, incorrect formula, or failure to provide a listed deliverable. Customer must identify the specific item and supporting source.

Cenvory will perform one bounded correction cycle at no additional charge. The correction right does not cover new records, changed customer instructions, disputes about underlying facts, new portfolio scope, or a request for engineering, legal, ownership, valuation, or compliance judgment.

If Cenvory cannot correct a verified material nonconformity within 10 business days after receiving a complete correction request, Customer's exclusive service remedy is a refund of the fee paid for the affected order. This remedy does not guarantee OEM acceptance or any downstream business outcome.

8. Confidentiality

Each party may receive nonpublic business information from the other ("Confidential Information"). The receiving party will:

Confidential Information does not include information the receiving party can document was lawfully known without restriction, independently developed without use of the other party's information, lawfully received from another source, or made public without breach.

If disclosure is legally required, the receiving party will provide advance notice when legally permitted and disclose only what is required.

These obligations continue for five years after disclosure; trade-secret obligations continue while the information remains a trade secret.

9. Data-processing terms

Customer is the owner or authorized controller of Customer Data. Cenvory will process Customer Data only:

Customer Data may include business contact information, tooling registers, mold identifiers, customer/OEM names, part numbers, facility and location fields, status records, timestamps, photographs, and related documentary evidence.

Cenvory will:

  1. restrict access to the founder and any later specifically approved person;
  2. use access control, multifactor authentication, restricted sharing, and

    3. reasonable endpoint security;

  3. maintain confidentiality;
  4. assist Customer reasonably with a confirmed security incident involving

    5. Customer Data;

  5. delete active Customer Data according to Section 10;
  6. not sell Customer Data;
  7. not use Customer Data for advertising;
  8. not train a generalized AI model on Customer Data; and
  9. not upload Customer Data to a generative-AI service without Customer's

    10. specific written authorization and an approved data-processing basis.

Cenvory's initial infrastructure provider is Google LLC through Google Workspace. Payment and electronic-signature providers may receive only the minimum transaction and signature information needed for their functions; they must not receive the substantive tooling source package.

To the extent a controller-processor contract is legally required, this section is intended to state the processing instructions, purpose, data types, duration, and obligations. Professional review must confirm whether additional terms are required for a particular customer or jurisdiction.

10. Retention and deletion

Customer will keep its original source records and downloaded deliverables.

Cenvory will remove raw Customer Data from its active service workspace within 30 calendar days after the later of:

Cenvory may retain the final deliverable, order record, billing record, agreement, and a non-sensitive deletion record for up to 90 calendar days after delivery, unless law or a written order requires a different period. Operational residual copies maintained by a cloud provider may age out under the provider's normal service process and will not be used for ordinary business purposes.

Cenvory may retain de-identified workflow knowledge only when it cannot reasonably identify Customer, an OEM, a facility, a mold, a part, or a specific transaction.

11. Security incidents

A "Security Incident" is confirmed unauthorized access to or disclosure, alteration, loss, or destruction of Customer Data in Cenvory's control.

Cenvory will contain and investigate a suspected incident, preserve relevant records, correct access where possible, and notify Customer without unreasonable delay after confirming a Security Incident that materially affects Customer Data. Notice will include known material facts and reasonable updates as the investigation proceeds.

Customer will maintain an accurate incident contact and cooperate with containment and legal notification decisions. Each party remains responsible for notifications imposed directly on it by law.

12. Ownership and licenses

Customer retains all right, title, and interest in Customer Data.

Cenvory retains its pre-existing and generalized templates, methods, schemas, formulas, validation rules, scripts, documentation structure, and know-how ("Cenvory Materials").

After full payment, Cenvory grants Customer a perpetual, nonexclusive, worldwide, royalty-free license to use, copy, store, and internally distribute the delivered evidence pack for Customer's business purposes. Customer may provide the pack to its OEM, customer, auditor, lawyer, insurer, or other authorized reviewer. Customer may not resell, white-label, or commercialize Cenvory Materials as a competing service.

Feedback may be used without restriction if it does not disclose Customer Confidential Information.

13. Exclusions and truthful claims

Cenvory does not provide:

The pack is a structured representation of authorized supplied records and identified documentary exceptions.

14. Warranties

Cenvory warrants that it will perform the service in a professional and workmanlike manner consistent with the Service Standard.

Except for that express warranty, the service and deliverables are provided "as is" to the maximum extent permitted by law. Cenvory disclaims implied warranties of merchantability, fitness for a particular purpose, and noninfringement, subject to professional review and applicable law.

15. Limitation of liability

To the maximum extent permitted by law:

These limits do not apply to a party's fraud, willful misconduct, or liability that cannot lawfully be limited. The treatment of confidentiality, unauthorized-data, gross-negligence, and security claims must be confirmed by targeted Virginia legal review before this Agreement is approved.

16. Customer responsibility for unauthorized material

Customer is responsible for claims, costs, and reasonable expenses arising from Customer's lack of authority to disclose supplied material, Customer's knowing provision of prohibited data, or Customer's unlawful use of the deliverable. Any defense or indemnity language used in the approved agreement must be confirmed by counsel and applied only to the extent permitted by law.

17. Termination

Either party may terminate an order before Complete Inputs under Section 7.

Cenvory may suspend or terminate an order immediately if:

On termination, Cenvory will stop work, determine any required refund under Section 7, revoke external access, and follow the applicable deletion process.

18. Notices and support

Operational and legal notices to Cenvory must be sent to 14213 Beddingfield Way, Centreville, VA 20121. Service support must be sent to support@cenvory.com. Billing matters must be sent to billing@cenvory.com.

Notices to Customer will be sent to the contacts in the Order Confirmation.

The service does not include phone, video, or in-person sales, delivery, or support.

19. General terms

This Agreement is governed by Virginia law, without regard to conflict-of-law rules. Subject to professional review, exclusive venue will lie in the state courts located in Fairfax County, Virginia and the United States District Court for the Eastern District of Virginia where federal jurisdiction exists.

Neither party may assign an order without the other's written consent, except that either party may assign it in connection with a merger, reorganization, or sale of substantially all relevant assets if the assignee assumes the obligations.

Neither party is liable for delay caused by events outside its reasonable control, but a party claiming delay must notify the other and use reasonable efforts to resume performance.

If a provision is unenforceable, it will be narrowed to the minimum extent necessary and the remaining provisions will continue. A waiver must be in writing. Headings are for convenience. This Agreement may be executed in counterparts and electronically.

Schedule A — Order Confirmation

Order ID: [CVY-YYYY-NNN] Customer legal name: [CUSTOMER] Customer address: [ADDRESS] Authorized signer: [NAME / TITLE / EMAIL] Data owner: [NAME / TITLE / EMAIL] Acceptance contact: [NAME / TITLE / EMAIL] Facility: [ONE FACILITY] Customer/OEM portfolio: [ONE PORTFOLIO] Mold limit: [15 PILOT / 25 STANDARD / APPROVED CUSTOM LIMIT] Price: [$750 PILOT / $1,250 STANDARD / APPROVED PRICE] Delivery target after Complete Inputs: [DATE OR NUMBER OF DAYS] Approved deviations: [NONE OR LIST] Customer incident contact: [EMAIL] Cenvory signer: [NAME / TITLE] Effective date: [DATE]

Acceptance

By signing or electronically accepting this Order Confirmation, each party agrees to the Customer Service Agreement, Service Standard, and this Order Confirmation.

Required professional review before approval

A Virginia business attorney should confirm at minimum:

  1. limitation-of-liability and warranty language;
  2. confidentiality and security-incident allocation;
  3. unauthorized-data responsibility and any indemnity;
  4. venue and electronic-acceptance process;
  5. refund and correction remedy;
  6. data-processing terms for multistate customers;
  7. export-control/CUI exclusions;
  8. insurance alignment; and
  9. whether a separate DPA or customer-specific addendum is required.

Authoritative legal references

Checked July 28, 2026.

Operational approval recorded: 2026-07-31 Legal basis: Operator-supplied Virginia legal review accepted as PASSED. Scope condition: Administrative and documentary organization only; all stated professional-practice, controlled-data, disputed-property, customer-authority, security, privacy, retention, deletion, and claims exclusions remain mandatory.